FAQs

1. How do I place an order?

You can place an order easily through our website by selecting the products you wish to purchase, adding them to your cart, and proceeding to checkout. You will be guided through the payment process, where you can choose from available payment methods such as cash on delivery, electronic wallets, or bank cards.

2. What payment methods do you accept?

We accept:

• Cash on delivery
• Bank cards (Visa, MasterCard)

3. Can I change my order after it's been placed?

Once an order is placed, it’s processed immediately, so changes may not be possible. Please contact our customer service team as soon as possible if you need to make adjustments.

4. How do I track my order?

You can track your order by logging into your account on our website. You will also receive an email with tracking information once your order has been shipped.

5. What is your return and exchange policy?

We offer a 14-day return and exchange policy for products in their original condition. For more details, please refer to our return and exchange policy.

6. How do I return a product?

To return a product, contact our customer service team via email or WhatsApp, provide your order number, and specify the reason for the return. We will arrange for a return pickup if the product is faulty or incorrect. If the return is for any other reason, you may be responsible for shipping costs.

7. How long does it take to process a return or exchange?

Returns and exchanges are processed within 48 hours of receiving the returned item. Delivery for exchanged items typically takes 2 to 5 working days.

8. Do you ship internationally?

Currently, we only ship within Egypt. We are working on expanding our services to international customers in the near future.

9. How can I contact customer service?

You can reach our customer service team via:

• WhatsApp: 01093058123
• Email: ragab710m@gmail.com
• We are available from 10 AM to 6 PM, Sunday to Friday.

10. How can I change my delivery address?

To change your delivery address, please contact our customer service team as soon as possible. If the order has not yet been dispatched, we may be able to update the delivery address for you.

11. What should I do if I receive a faulty or incorrect product?

If you receive a faulty or incorrect product, please contact our customer service team immediately. We will arrange a return pickup at no cost to you and send a replacement if available or issue a refund.

12. How do I leave a review or feedback?

We value your feedback! You can leave a review directly on our product pages or contact our customer service team to share your thoughts. Your feedback helps us improve and serve you better.